Read and respond instantly to Real-time Feedback: ● Get instant notifications when guests leave feedback. ● View the latest comments from your guests.● Respond instantly while they are still at your property.● Meet your guests’ needs to encourage top reviews.Access guest reviews as they’re published:● Read reviews and connect with your guests.● Respond to negative reviews to assist with customer service.
Stay up to date with reservations: ● Get notified of bookings and cancellations as they happen.● Keep track of and manage your available inventory.● Know when you are out of inventory offered through Expedia.
Stay informed about your market with real-time insights: ● Set your own list of competitors to benchmark against.● Have quick access to information about price changes in your market.● Find out when you lose a booking to a competitor.● Track rate changes in your market.● Follow performance data including your market share.
Increase your visibility to help get more bookings: ● Ensure your listing content is optimized to win bookings.● Move your last-minute inventory fast with Sell Tonight.● Promotion expiring? Extend it quickly with a single click.● Learn which promotions are doing well and double-down on them.● Join new campaigns and create custom promotions to target your ideal customer.
We offer hoteliers access to: ● guests bookings through over 12 global brands including Expedia® and Hotels.com® and thousands of affiliate partners.● a global network of customers via more than 150 travel booking sites in over 70 countries.● powerful marketing programs.● local market revenue management expertise and business intelligence reports.● personal support from hundreds of employees in local markets throughout the world.